Chapter 17 - Page 252 - Trouble In Chicago

   Randell recognized Clyde's voice. He listened, appalled, as the tape played through to the end. Then Jim took the tape out of the recorder and handed it to Randell along with the twelve complaint forms, saying, "We stress to each of our employees that they are representatives of our company. What they do or say is a reflection of our company. In that respect," he looked at Jim Randell, "I hold you responsible for what I and my girls endured, as heard on that tape."

   Clyde hung his head. He knew he was in serious trouble.

   "Jim," Randell said, "I apologize for what Clyde said to you, but I'm a busy man. I don't have time to baby-sit my employees."

   Jim was saddened by what he'd just heard. "Jim," he said to Randell, "If that's your attitude, I regretfully inform you that my company will no longer do business with Randell Tool Distributors. I will not allow my drivers to be treated the way I and my girls were treated today."

   "We've done business for many years," Randell protested. "Won't you reconsider cutting all ties?"

   "Mr. Randell," Jim replied, "I told you over a year ago, if we had any more problems with your company, we would cancel your account. Gentlemen, we have nothing more to discuss. My girls and I are going to the zoo. Have a nice day."

   Jim, Rhasha, and Shanha walked through the open door. As they headed for the dock area, Jim overheard Clyde saying, "Sir, I didn't know who he was."

   "You're fired, Clyde," Randell yelled. "Get off my property."

   When they got to the truck, Rhasha and Shanha climbed into the truck while Jim climbed onto the front forklift and drove it out of the way. Then he pulled himself into the truck and started the engine. "Girls," he said, "I'm sorry I acted the way I did in front of you."